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Customer Support Agent - Brno
Zveřejněno_key: 20. 02. 2025
For our client, an international company based in the center of Brno, we are searching for Customer Care Agent who will support pre- and post-sales service to customers.
Your Responsibilities:
- Communicate with customers, providing information on price and availability, delivery expectation, ability to expedite orders, delivery tracking
- Sell electronic repair services and spare parts to end-users, using a web and phone sales
- Provide information about services offerings, resolving misunderstandings and disputes and co-coordinating the contact with management and technical personnel for fulfillment of the customer's needs.
- Support Managers and Technical personnel by providing administrative support.
- To support both internal/external customers in providing excellent customer service
- Priorities/monitor own workload
- Use your initiative, whilst being a team player
- To ensure that deliverables are following the Customers Agreement
- Seek out and participate in development covering both technical skills and personal development
Who we are looking for?
- Fluent knowledge both Czech and English Languages
- At least High School/ Business Academy finished
- Knowledge of MS Office
- Pro- active attitude
- Willingness to participate in professional development activities to stay current on industry knowledge
- Knowledge of administrative tasks within in a Customer Service environment
- Experience in the Customer Service is advantage
What We Offer:
- 25 days of vacation per year
- Meal allowance in the amount of 75 CZK per each working day
- Life insurance and premium medical services
- Multisport card
- After the successful probationary period you will be eligible for the benefit of the pension scheme with the Employer’s participation of up to 3% of your monthly salary
- You are eligible for 5 Sick Days per calendar year, after the successful probationary period
Would you like to know more? Send us your CV in English.
R4U s.r.o.Kateřina Havelková