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IT Support Engineer

Aktualizováno: 29. 03. 2018

For our client, international supplier of ICT technologies, services and outsourcing solutions, we are looking for a candidate on position IT support engineer.

What will be your responsibility?

The primary responsibility of Support Engineers is to provide a service to colleagues to ensure that the IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to end users by managing incidents to resolution. The Support Engineer L1 focuses on first line support for standard and low complexity incidents, requests, problems and events.

What you'll be doing?

- Gather accurate details relating to user queries or problems
- Log the calls on service management application
- Provide technical support to employees (PCs, user applications, ...)
- Managing of IT assets (desktops, laptops ...)

What can we offer to you?

- Great working atmosphere in an international team
- 5 weeks of vacation
- 3 sick days per calendar year
- Contribution to the pension insurance
- Contribution for public transport
- Over standard health care
- Meal tickets
- Refreshment (coffee, tea, water on work) for free
- Stable invironment within international copany
- Possibility of trainings and certifications

What we expect from you?

- Highly proficient in spoken and written English and Czech
- A technical education and a minimum of 2 years’ experience in a high-performance IT Support/Helpdesk service
- Knowledge of current Microsoft Windows desktop and server operating systems
- Knowledge of Microsoft Office suite
- Knowledge of hardware (Laptops, PC’s, Mobiles) with understanding of servers
- Understanding of Microsoft Active Directory
- Ability to set the focus of their work to help the colleagues
- A team player but also able to work independent, self-organized and self-motivated
- Goal oriented to analyse and solve all requests in the given SLA’s
- Knowledge about ITIL and their defined procedures
- Experience in usage of ticketing tools (like Service Now, Siebel etc.)
- Advantage:
o Certification as MCSA or MOS
o Knowledge in usage of SCCM / creating of software packages
o Understanding of Microsoft Exchange
o Understanding of both wide and local network structures
If you are interesting in the offer, do not hesitate to contact us!

R4U s.r.o.
Barbora Kolínská
Telefon: +420 602 168 798

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R4U s. r. o.
Na Kozačce 1289/7, Praha 2 - Vinohrady, 120 00
IČ: 27567656, DIČ: CZ27567656
OR Sp. zn. C 114403 u MS v Praze

Kontaktní údaje
Telefon: +420 246 086 079 - 80
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